FAQ

  • What is FreshChefs?
  • Why should I buy FreshChefs?
  • Is FreshChefs a tiffin service?
  • Is FreshChefs a subscription service?
  • What is FreshChefs's Delivery fee?
  • Can I change the meals I order?
  • How long does it take to cook a FreshChefs meal?
  • Is there a minimum subscription length?
  • Is FreshChefs vegan?
  • Is FreshChefs vegetarian?
  • Is FreshChefs Gluten-free?
  • Where do your ingredients come from?
  • Where can I find ingredient and nutritional info for your meals?
  • How long will my meals stay fresh?
  • How do I order?
  • What is in the box?
  • How many menu items can I order?
  • What is the serving size?
  • How much time do I have to choose my menu items prior to delivery?
  • How do I dispose of the ice gel packs?
  • Can I recycle my FreshChefs box?
  • Is your packaging environmentally friendly?
  • What are you doing to reduce waste?
  • How do I update my delivery address?
  • What payment methods do you accept?
  • Can I cancel an order after I have been charged?
  • Will my food remain fresh during transit?
  • What if I am not home when my FreshChefs delivery arrives?
  • What days can I have my FreshChefs box delivered?
  • Where do you deliver?
  • When will my delivery arrive?
  • Can I receive delivery if I live in an apartment/condo?
  • I received the wrong meals, what should I do?
  • I forgot to select items for my delivery prior to my deadline. What will I be receiving?
  • Can I add delivery instructions to my address?
  • Can I skip a week of my subscription?
  • Does my subscription auto-renew?
  • Can I switch between subscription plans?

About Us

What is FreshChefs?

FreshChefs is a meal kit delivery service specializing in pre-cut, pre-portioned ingredients for authentic Indian meals. We provide recipes and cooking instructions tailored for quick preparation, offering a convenient and delicious dining experience.

Why should I buy FreshChefs?

FreshChefs offers a unique way to enjoy Indian cuisine at home. With pre-cut and pre-portioned ingredients, you can cook authentic Indian meals in as little as 15 minutes. Our service is perfect for busy professionals, health-conscious individuals, and Indian food enthusiasts.

Is FreshChefs a tiffin service?

No, FreshChefs is not a traditional tiffin service. We provide meal kits with fresh ingredients and easy-to-follow recipes for you to cook at home.

Is FreshChefs a subscription service?

Yes, FreshChefs offers subscription plans that allow you to receive regular meal deliveries according to your preferences.

What is FreshChefs's Delivery fee?

Our delivery fee varies based on subscription plan. We offer free delivery on orders for serves 4, while all orders of serves 2 carries a delivery charge of $5.

Can I change the meals I order?

Yes, you can change your meal selections before the selection deadline for each delivery.

How long does it take to cook a FreshChefs meal?

With our pre-cut and pre-portioned ingredients, you can cook a FreshChefs meal in as little as 15 minutes.

Is there a minimum subscription length?

No, there is no minimum subscription length. You can subscribe and unsubscribe as you wish.

Menu

Is FreshChefs vegan?

We offer vegan options in our menu. Please check the specific meal descriptions for details.

Is FreshChefs vegetarian?

We offer vegetarian options in our menu. Please check the specific meal descriptions for details.

Is FreshChefs Gluten-free?

We offer gluten free options in our menu. Please check the specific meal descriptions for details.

Where do your ingredients come from?

At FreshChefs, we hold the conviction that the quality of food is determined by the excellence of the ingredients used. That's why our dedicated team of chefs meticulously selects only the finest and most sustainable ingredients, including those imported from India and those sourced locally.

Where can I find ingredient and nutritional info for your meals?

Ingredient and nutritional information can be found on our website under each meal description in the "Nutrition" tab.

How long will my meals stay fresh?

Our meals are designed to stay fresh for up to 7 days after delivery when properly stored in the refrigerator. However, for the best culinary experience, we recommend cooking your FreshChefs meals within 5 days of receiving them. This ensures optimum freshness and taste, allowing you to enjoy our dishes at their best.

How it works

How do I order?

We are excited to see you're joining FreshChefs! To place your first order, follow these simple steps:

1. Go to  https://www.freshchefs.ca/
2. Click on "Order Now" in the home screen
3. Read through our different plan options, including box sizes and delivery frequency
4. Select which plan works best for you
5. Begin selecting your items for your first FreshChefs delivery, then click "Add to Cart"
6. Review your selection and click "Check Out"

7 Follow the prompts in the checkout process (input shipping information and payment information)
8. After, click "Pay Now" and you're good to go!

What is in the box?

Our FreshChefs boxes come with thermal insulation and ice gel packs to ensure that your products stay fresh during transit. 

additionally FreshChefs box contains pre-cut, pre-portioned ingredients, along with spices and cooking instructions for the meals you selected.

How many menu items can I order?

You have the option to order either 3 meals or 4 meals, and each meal can be customized to serve quantities for either 2 or 4 people.

What is the serving size?

Our meals are designed to serve the number of portions indicated in each meal description.

How much time do I have to choose my menu items prior to delivery?

To choose your menu items prior to delivery, you will have up until your selection deadline, which is Wednesday at 11:59PM EST on the week of your delivery. Deliveries are done on the weekend.

Packaging/Sustainability

How do I dispose of the ice gel packs?

Your FreshChefs food arrives in ice gel packs. You can cut the gel pack container, dispose off the liquid and recycle the bag.

Can I recycle my FreshChefs box?

Yes, our boxes are recyclable. Please follow your local recycling guidelines.

Is your packaging environmentally friendly?

At FreshChefs, we are committed to using the finest packaging materials that not only preserve the freshness of our products but also minimize environmental impact.

Our insulation's recyclability may vary by municipality, so please consult with your local area's guidelines to ensure proper recycling.

What are you doing to reduce waste?

At FreshChefs, sustainability ranks high among our core values. We are committed to offering delicious recipes that are precisely portioned and packaged minimally. This approach not only reduces waste but also ensures that food remains fresh and doesn't spoil.

We welcome any suggestions you may have for further reducing waste, and we are always open to considering new ideas to enhance our sustainability efforts.

Account

How do I update my delivery address?

To change your delivery address, follow these simple steps:

1. Go to www.freshchefs.ca
2. Login to your account

3. Click "Edit" in the Personal Information section

5. Change any information then click "Update"

Payment

What payment methods do you accept?

We accept all major credit cards such as MasterCard, Visa and American Express. We also accept payment by PayPal, Google Pay or Apply Pay. 

Can I cancel an order after I have been charged?

You can make changes to your order before your selection deadline. After that, we won't be able to make changes, and your chosen payment method will be charged.

Delivery

Will my food remain fresh during transit?

Indeed, we've conducted thorough testing to guarantee that your product is delivered fresh and safely, utilizing thermal insulation and ice gel packs in our FreshChefs boxes. Should you be dissatisfied with the condition in which your box has arrived, kindly inform us by sending a message here.

What if I am not home when my FreshChefs delivery arrives?

Rest assured, understanding the demands of your busy life, we've crafted our packaging to ensure our products remain fresh until the close of our delivery window at 8:00pm.

Your FreshChefs box will be conveniently left on your porch or in your lobby, ready and waiting for you when you get home! Should you have any particular delivery instructions, please make the necessary updates in your account settings.

What days can I have my FreshChefs box delivered?

As of now, you can choose to have your FreshChefs box delivered on Saturday or Sunday. However, options for delivery days are dependent on your location. Your order will arrive between 8:00am and 8:00pm EST on the day of delivery.

Where do you deliver?

We currently deliver in the Greater Toronto Area. However, we will soon expand our delivery to the rest of Ontario and eventually across Canada and to the United States.

When will my delivery arrive?

Your FreshChefs order will arrive between 8:00am and 8:00pm EST on your delivery day.

Can I receive delivery if I live in an apartment/condo?

Yes, you can receive deliveries in your condo. Please ensure to specify your unit # in the delivery instructions.

I received the wrong meals, what should I do?

We are committed to ensuring a delightful and smooth experience for our customers. If, unfortunately, you have received incorrect items, we extend our sincere apologies. Please reach out to our support team at your earliest convenience, and we will promptly address the issue and ensure the correct items are delivered to you.

Subscription

I forgot to select items for my delivery prior to my deadline. What will I be receiving?

If you forget to make selections, we'll be sending you the same menu items as your last order!

Can I add delivery instructions to my address?

Yes, you can add delivery instructions when placing your order.

Can I skip a week of my subscription?

You can easily skip a week or pause your subscription whenever you need to, with no hassle. Our goal is to make your experience with FreshChefs as convenient as possible, so you're in full control of your meal deliveries.

Does my subscription auto-renew?

Yes, subscriptions auto-renew, but you can change or cancel your subscription at any time.

Can I switch between subscription plans?

Yes, you can switch between subscription plans through your FreshChefs account.